How Did We Do?
At Hernandez Tire and Wheel, we love to hear from our customers. Knowing how we’re doing helps us continue to grow and provide top-notch service. We’d like to thank everyone who takes the time to share their experience online and for giving us the opportunity to serve you.
We stopped here on the way to Del Rio from SA due to a light going off. I had already had a blown tire with my kids previously and didn’t want to chance it again. Sergio and his team did a quick check on all my tires and sent us on our way after setting them at the correct pressure, all at no charge. Highly recommend them for their integrity and very friendly service.
Martha Long
I can’t begin to tell you how wonderful this place is. I drive a sports car that has a rare size in tires. One started to come apart, not a flat though, between Castroville and Hondo and my daughter sent me the address to this tire shop. They didn’t have the tire in stock and the manager called every tire store from Hondo to Del Rio looking for it. Who does that anymore? Needless to say no one did, so they changed my tire and put on the spare and I drove to Del Rio on the spare. Thank you Sergio, and Rudy, who changed my tire for your kindness. It was so appreciated by a senior lady that couldn’t do it herself. They only charged me $10 too.
LINDA C
Sergio and his team do great work and give you great customer service. Took my wife’s car in to have (2) of those tire sensors checked and replaced, and now they are doing a brake job for my son’s truck. If you have any tire or brake needs, give Sergio a call. You won’t regret it.
Phillip Lange
Great service, changed out our spare in place of a tire that suffered a separated tread. Ordered four new Copper tires and installed the next morning. Y’all ROCK!!
Walt & Lanie Confer
Sergio and his team have great customer service and very reasonable prices. My tire blew out outside of town today. Hernandez Tire and Wheel was able to come help me change my tire (I didn’t have a working jack) outside of town, and provided great service (very honest) to change out my tires. I didn’t know them before today and had never met any of them before today, but they are a great team. 5 stars all the way
Brian
I went to Hernandez Tire because I was renting a moving truck. Man, this place is super squared away. Many places that serve as a hub for renting trucks provide poor customer service, but not Hernandez Tire.
It was cold and icy with freezing temperatures the morning I showed up to rent my truck. But Monica opened the doors early for me and welcomed me inside. She was super polite and friendly.
Sergio took care of my truck rental. He was super personable and gave me great customer service. I spent 23.5 years in the military, and let me tell you, Hernandez Tire runs a professional shop! All of the workers I witnessed were cordial and professional to not only me but to each other as well.
If you’re in the Hondo area and need to rent a moving truck, this is the spot! They also provide a full range of tire sales and service, as well as small engine repair.
Thanks, Hernandez Tire You guys are incredible!
Sgt Overlander
Great customer service! We were on our way to San Antonio and noticed one tire was low. We pulled in to get it checked and even though they were extremely busy, they took us in right away to check all the tires and sent us on our way. Thank you!
Paulina De Los Reyes
I can’t even begin to express how much I appreciate Sergio from Hernandez Tire and Wheel. On our way through Hondo, we ran into some tire troubles thinking it was a low tire. Airing it up, we found a terrible leak. It was way past closing times for tire shops, so the next best thing was try to buy some Fix A Flat at the Walmart. As if timing couldn’t be any better, Sergio drove up with his two sons to enjoy a meal after what seemed to be right after he got off work. We drove next to him to see if he possibly had any tools in his truck while explaining our situation. He knew exactly what out issue was, a separated tire. Sergio told us to follow him to the shop and helped us take out ALL of our luggage to get to the spare, changed out our tire, all while he was off hours trying to enjoy a meal with his family,. He took the time to go Above and Beyond more than we could have ever asked of someone. The man was so sweet, so generous, and was so happy to help us in our time of need. Hernandez Tire and Wheel has some pretty great people who work for their shop, extremely sweet and obviously SUPER helpful and knowledgeable. Thank you 1000 times, Sergio.
Kristin Perez